Shipping policy

SHIPPING POLICY

At FEPSA - Feltros Portugueses S.A., we aim to process and deliver orders efficiently and reliably worldwide.

1. ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays.

Orders are typically prepared and dispatched within 2 working days after payment confirmation.

Orders will only be shipped after full payment has been received.

2. SHIPPING METHODS

We ship orders using trusted carriers, including:

  • FedEx
  • UPS
  • MRW

The available shipping options will be displayed at checkout.

3. DELIVERY TIMES

Estimated delivery times vary depending on destination:

  • Portugal & Spain: typically 1–3 working days
  • European Union: typically 2–5 working days
  • International (outside EU): typically 3–7 working days

Delivery times are estimates only and are not guaranteed.

4. SHIPPING COSTS

Shipping costs are calculated at checkout and depend on:

  • Destination
  • Order size and weight
  • Selected shipping method

5. CUSTOMS, DUTIES AND TAXES

For orders shipped outside the European Union:

  • Import duties, taxes and customs fees may apply
  • These charges are the responsibility of the customer

FEPSA has no control over these charges and cannot predict their amount.

6. DELIVERY CONDITIONS

Deliveries are made to the address provided at checkout.

Customers are responsible for ensuring that:

  • The delivery address is correct and complete
  • Someone is available to receive the shipment

A delivery is considered completed when the order is delivered to the provided address.

7. DELIVERY ISSUES

FEPSA is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect or incomplete addresses
  • Events beyond our control (force majeure)

If a shipment is returned due to incorrect address or failed delivery, additional shipping costs may apply.

8. DAMAGED OR LOST SHIPMENTS

Customers must inspect packages upon delivery.

If a package is visibly damaged:

  • The delivery should be refused, or
  • The issue should be reported immediately to the carrier

If your order is lost or arrives damaged, please contact us at:

📧 marketing@fepsa.pt

We will assist in resolving the issue with the carrier where possible.

9. SPLIT SHIPMENTS

In certain cases, orders may be shipped in multiple parcels. Customers will be informed if this occurs.

10. CONTACT

For any shipping-related questions:

📧 marketing@fepsa.pt