My Account

Registering

If you are a new customer, you can register at FEPSA.pt by going to the “Sign in” page, where you will need to fill in the required fields. If you have already created an account on FEPSA.pt and just want to start your session, go to the same page and just fill in your login and password, which you defined when you created your account.

Newsletters

Fill in the details in the bottom of our page to subscribe to our newsletters.

Forgotten password

If, for any reason, you forget your password, you can retrieve it in the “My Account” section. You will then be sent an e-mail with your new password.

Cancelling My Account

To cancel your account, please contact fepsa@fepsa.pt.

Payment

Payment Methods

During the check out process you will be asked to choose a payment method to finalise your purchase. Payment methods may vary according to the country of dispatch. Below are the payment methods available at Fepsa.com:

PT: Visa, MasterCard, Paypal, Multibanco, MBWay and Multibanco Transfer.

YOUR PAYMENTS ARE NOW MORE SECURE!

Card purchases may require verification by your bank due to the new European Standard (PSD2).

1. Check your mobile phone. You will receive a notification from your bank to authorise the payment.
2. Authorise the payment by following the instructions on your bank’s website.
3. Once the payment has been authorised, return to our website to finalise the purchase.

Currency

All orders are processed in the local currency of the country of purchase. Please note that if your bank account is in another currency, the exchange rate used to debit the account will be automatically determined by the bank/PayPal and not by FEPSA.

Additional Fees

Due to different customs policies and import duties, it is not possible for FEPSA to anticipate the exact amount of taxes or additional costs that may be applied once the parcel arrives in the destination country. In case of doubt, the local services of the country in question should be contacted before the purchase is made, for a more accurate knowledge of possible duties and taxes to be applied.

Orders

Order tracking

You can always track the status of your orders via “My Account” in the “Orders” section.

Cancelling an order

An order can be cancelled if its status is “Order Confirmed” or “Order in Process”. From the moment the order is dispatched from our warehouse, it will be treated as a return. To check this information, simply go to the “Orders” section in your account. If you are not registered, please contact us at fepsa@fepsa.pt.

Delivery times and types

During the peak sales season, delivery times may be longer than usual.

Products

Product Information

All our products have a detailed description of their composition and materials, available colours and information on sizes and measurements.

Product availability

Our items are replenished on a daily basis, so we can more effectively guarantee the continuous availability of our products online. If an item is no longer available for purchase on our website, it is most likely that it has sold out. In this case, out-of-stock items will be removed from our site immediately.

Size guide

A size guide is available on all our product pages to help you make the right purchase.

Defective product

FEPSA.pt only sells items that are in perfect condition. In exceptional circumstances where a faulty item is dispatched, please contact our customer service department.

Shopping catalogue

Our catalogue is organised into different categories. To receive our latest news, events and special offers, simply subscribe to our newsletter.

Promotional codes and discounts

Vouchers, promotional codes and discounts only apply to online purchases and can only be used in the country in which the purchase is made.