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Privacy Policy

FEPSA recognizes the importance of protecting your personal data, from whatever nature. For this reason, we have a set of security measures in order to protect your data. The personal data of users/customers of this website will be treated in accordance and in compliance with the General Data Protection Regulation. Regulation (UE) 2016/679, from 27/4.

Data from the number of credit cards and debit cards are protected by the privacy policy of payment platforms hired by FEPSA. At no time FEPSA will have access to this information.

You can consult the privacy policies of hired platforms in:

These privacy policies and their enforcement are not the responsibility of FEPSA.

Your personal data is collected and processed by FEPSA only for purposes which are strictly related to the use of this website, its services and the purchase of products. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) when you run processes of buying products sold on this website, including agreements for the purchase of products, we collect your personal data (for example, password, size, e-mail address, delivery address and telephone number) in order form only for the purpose of sale, separation and transportation of the products ordered by you;

b) when you save a delivery address, we collect your personal data in order to simplify the preparation of your future orders.

Your personal data is stored to allow FEPSA to identify it in the period that is strictly necessary to treat and collect the same data, except as expressly provided in this document, all the rest is in compliance with applicable laws.

Please report any changes to your personal data to the following e-mail: in order to ensure that your personal details are always updated.

Unless otherwise specified, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent.

Your personal information will only be disclosed to third parties when necessary to process an order.

Your personal data may be disclosed to persons or legal entities for:

  • Provision of electronic payment through credit card/ debit card,
  • Run product’s sales,
  • Pick, pack and ship products
  • Solve problems related to product sales,
  • Payments’ reception of purchasing products
  • Processing product returns from customers.

In addition, your personal data may be disclosed to the police or to judicial authorities, in compliance with applicable laws and regulations and upon a formal request by the authorities for the purposes of prevention of fraud against us (anti-fraud services). In all the above circumstances, your consent for data processing will not be specifically requested.

In all cases that you have to disclose information from third parties you must obtain their consent before providing us with their personal data and inform them about our Privacy Policy. The user is the only responsible person in relation to the disclosure of information and data from third parties, and any other incompatible and unlawful use of such data if it has not been given his consent.

FEPSA – Feltros Portugueses, S.A. Portugueses, SA has its database registered in CNDP(National Commission for Data Protection) according to Law67/98of 26October, on Personal Data Protection.


1.1 The personal data we request you to provide, including e-mail, address, phone number are required for processing your request and to purchase the products on this website, in order to comply with obligations under applicable laws and regulations.

1.2 The refusal to provide us with some personal information prevents us from processing your request to purchase products.


Your personal data may be disclosed to third parties who provide specific services, such as external entities hired by FEPSA, or who independently treat the personal data collected by FEPSA and in connection with the performance of a contract for the purchase of products on this website.

Any disclosure will be made without exceeding the purpose for which your personal data was collected and subsequently processed.

In addition, your personal data may be disclosed to third parties for:

  • Comply with applicable laws,
  • Respond to judicial inquiries and government
  • Comply with valid legal process;
  • Protect the rights or property of FEPSA.


We have adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in this Privacy Policy.

However, FEPSA can not guarantee that the security measures adopted for the protection of this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data We recommend that you protect your computer against viruses and other malicious software because they may affect the security of your data. Do not share your password with others. Do not reuse a password you already use in your email or other websites which have important information.


FEPSA website uses cookies to collect data for navigation and use of different components of the website. Cookies are stored temporarily on your computer / device. The information stored in the cookies have low risk, being the most important information stored in the database on the website server, where it is kept safely.

The acceptance of our automatic procedures for data collection and the use of cookies is necessary to take advantage of the many resources and services available through this website, including the purchase of products .If you set your browser to block or erase cookies, we can not guarantee that you will have access to all features and services offered through this website (for example, the computer may not be able to display the image of the product you are trying to acquire).

We will use the cookies for functions like browsing the catalog, purchasing products on-line and services reserved to registered users.


You have theright to obtain from FEPSA at any time, the confirmation that your data is being processed, as well as the communication of such data in a noticeable way.

You have the right to obtain at any time from FEPSA:

a) information on the origin of the source that transmitted your data, the purposes and means of the processing of your personal data, the logic underlying the electronic data processing, information about external entities and the names of subjects and categories of subjects to whom your personal data may be disclosed or who may access your personal data(eg names of outside entities hired by FEPSA).

b) the updating or rectification of your personal data;

c) the deletion, transformation into anonymous or blocking of your personal data.

d) the confirmation that the operations in b)and c) were reported to whom the data were communicated or disseminated, except when it becomes impossible to do so or if it means exceeding the protection of the rights which it relies.

You have the right to oppose, in whole or in part:

a) for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which they were collected;

b) the processing of your personal data for advertising or direct marketing or to sell products or to conduct market research or commercial communication.

You can freely exercise your rights at any time by sending your request to FEPSA via email


The processing of personal data by FEPSA is conducted in accordance with Portuguese and European law.


FEPSA can change or update the whole or parts of this Privacy Policy, even if not required by applicable laws and regulations.

Our users will be notified of any changes or updates to our Privacy Policy on our website. All changes and updates will take effect after its publication in this part of the website.

You should, therefore, regularly access this section of the website in order to see the latest and updated version of our Privacy Policy.

Política de Cookies

A Fepsa pode utilizar cookies para memorizar os seus dados de início de sessão, recolher estatísticas para otimizar a funcionalidade do site e para realizar ações de marketing com base nos seus interesses.

Estes cookies são essenciais para fornecer serviços disponíveis no nosso site e permitir que possa usar determinados recursos no nosso site.
Estes cookies são usados para fornecer uma experiência mais personalizada no nosso site e para lembrar as escolhas que faz ao usar o nosso site.
Estes cookies são usados para coletar informações para analisar o tráfego no nosso site e entender como é que os visitantes estão a usar o nosso site.

Cookies estritamente necessários Estes cookies são essenciais para fornecer serviços disponíveis no nosso site e permitir que possa usar determinados recursos no nosso site. Sem estes cookies, não podemos fornecer certos serviços no nosso site.

Cookies de funcionalidade Estes cookies são usados para fornecer uma experiência mais personalizada no nosso site e para lembrar as escolhas que faz ao usar o nosso site. Por exemplo, podemos usar cookies de funcionalidade para se lembrar das suas preferências de idioma e/ ou os seus detalhes de login.

Cookies de medição e desempenho Estes cookies são usados para coletar informações para analisar o tráfego no nosso site e entender como é que os visitantes estão a usar o nosso site. Por exemplo, estes cookies podem medir fatores como o tempo despendido no site ou as páginas visitadas, isto vai permitir entender como podemos melhorar o nosso site para os utilizadores.As informações coletadas por meio destes cookies de medição e desempenho não identificam nenhum visitante individual.